Head, Digital Content & Collections

June 2016 - present

University of Michigan Library, Library Information Technology, Ann Arbor, MI

  • Leadership and strategy – Contributes to strategic planning for LIT in the context of library and university goals, and translates strategic thinking into goal-oriented planning and implementation road maps
  • Management and ­supervision – Facilitates operational excellence, including resource management, staff management, mentoring and training, and general supervision
  • Content and collections creation – Collaborates and engages with a spectrum of stakeholders within LIT and across the library to build and maintain an appropriate content platform for preservation and end-users
  • Research, teaching, and publication – Participates actively in the larger professional community by actively exploring relevant topics, and works to share knowledge through regular presentations, publications, and teaching

Project Manager for Digital Projects

June 2010 - May 2016

University of Michigan Library, Digital Library Production Service (DLPS), Ann Arbor, MI

  • Responsible for the list of priorities for the DLPS information retrieval staff, as well as being aware of the priorities for the remainder of DLPS staff and all of the Library Information Technology unit
  • Sets priorities for developers based on knowledge of work needed
  • Effects appropriate communication with individual staff and between staff working on projects
  • Maintains multiple lists (in different project management tools) of those projects, and regularly manages meetings of appropriate staff as an update on progress
  • Coordinates and communicates about cross-unit digitization projects, and takes the lead on projects that require cross-unit project management
  • Keeps close ties with other project managers in the LIT unit, and discusses changes in workflow and process as needed
  • Works with the Copyright Office, the Collection Development Officer, the Digital Conversion Unit Manager and the Head of DLPS to handle all workflow related to digitizing and hosting content in DLPS
  • Fields queries from staff and from HathiTrust to digitize further volumes from the Library collection, whether through Google or through DCU
  • Works to discover more volumes to digitize, requiring requests for special processing, if needed, through our Google contact
  • Responsible for all the content quality issues reported through our HathiTrust ticketing system (JIRA), including those from the Copyright Review Management System (CRMS) reviewers
  • Fields questions from Library staff about workings of the department, and the content we host
  • Responsible for outreach and awareness of DLPS collections both inside the Library and at the University of Michigan
  • Responsible for the main list of all digital collections, and for submitting information about the collections to aggregations and other tools (e.g., SearchTools, OCLC OAIster)

Metadata Harvesting Librarian

DLXS Bibliographic Class Coordinator

December 2001 - October 2010

University of Michigan Library, Digital Library Production Service (DLPS), Ann Arbor, MI

  • Managed the OAIster project, a union catalog of over 10 million records that link to digital resources
  • Supervised programmers in developing a toolset for the transformation of metadata into the DLPS metadata format, and the methodical harvesting of metadata from repositories
  • Developed workflow for filtering and massaging metadata retrieved via OAI
  • Performed grant-funded research on information retrieval issues, such as semi-automated clustering and classification of subject metadata
  • Collaborated with colleagues at partner institutions to test toolset and additional features needing research
  • Was directly involved in collaborative creation of best practices for the OAI (Open Archives Initiative) Protocol for Metadata Harvesting standard
  • Was responsible for the management of DLXS Bibliographic Class, including managing the creation of Bibliographic Class files, populating perm-linking resolver and updating the DTD for the class
  • Managed the processing of the Text Creation Partnership collections and The United States and its Territories collection
  • Chaired the Usability Working Group, which guides testing of the University Library's web resources and services

Information Organization and Management Consultant

March 2001 - November 2001

Client: Food and Agriculture Organization (FAO) of the United Nations, Rome, Italy

  • Was responsible for describing and planning the Agricultural Ontology Service (AOS), a central reference system designed to contain all terminology and relationships of the agricultural domain, to serve FAO and its agricultural partners for use in indexing and accessing agricultural and similarly related materials
  • Heavily involved in research into Topic Map (XTM) models for possible use with the AOS system, and in developing demonstration models of agricultural sub-domains
  • Evaluated the information architecture and information management of various web sites at FAO, and developed plans for their improvement
  • Researched and developed new approaches, and evaluated the current approach, for organizing the AGROVOC agricultural thesaurus for better ease of navigation by daily-use indexers

Lead Information Architect

September 1998 - March 2001

Argus Associates, Ann Arbor, MI

  • Evaluated and designed Internet and intranet site organization and navigation systems
  • Led multi-week, 6-figure information architecture projects for Fortune 500 clients including 3Com, Applied Materials, AT&T, Corning, Procter & Gamble, Square D and The Weather Channel
  • Developed methodologies designed to understand client and user needs, including classification scheme analysis, content analysis and comparative analysis
  • Mentored team members regarding Argus methodology and practices
  • Planned, created and led user testing sessions
  • Collaborated with Argus team members to develop appropriate strategic recommendations that included blueprints and wireframes of web sites
  • Provided expert advice to the company on classification and organization systems
  • Presented in a variety of venues, including at the 2000 Annual Meeting of the American Society of Indexers and at OCLC (March 2001)
  • Published articles, book chapters and white papers on information architecture

Information Organization and Management Consultant

June 1996 - August 1998

Clients: Ann Arbor Observer, Argus Associates, Engineering Information (EI), The University of Michigan, Washtenaw Community College

  • Worked on a variety of information-related projects, elements of which included
    • organization of on-line indexing and searching schemas
    • metadata and controlled vocabulary decision making
    • re-evaluation of searching strategies
    • complete creation and maintenance of small websites
    • database management appraisal and trouble-shooting
    • database field creation and population
  • Submitted detailed reports of work, including future-phase recommendations
  • Advocated the benefits of detailed pre-site architecture study and maintenance plans

Technical Librarian / Records Specialist

August 1996 - September 1997

Kelsey-Hayes, Livonia, MI

  • Decided issues regarding organization and structure of Engineering Records in electronic and print format
  • Supervised four clerks in day-to-day operation of the blueprint room, including running copies of blueprints and inputting data into databases
  • Worked to develop methods of electronic filing of all Engineering Records
  • Maintained, troubleshooted, and re-structured databases in Lotus Approach
  • Developed procedures and workflows for operations of the blueprint room
  • Researched and acquired industry and customer standards and specifications for all Kelsey-Hayes employees

University Library Associate

August 1994 - June 1996

Media Union Library, University of Michigan, Ann Arbor, MI

  • Staffed the Reference Desk, handling a variety of directional, ready-reference and in-depth information-seeking questions
  • Selected Aerospace and Atmospheric, Oceanic, and Space Sciences Engineering materials
  • Maintained CD-ROM stations
  • Responsible for maintenance of World-Wide Web pathfinders and paper handouts for the library
  • Responsible for uploading and maintenance of electronic reserve system on the World-Wide Web
  • Searched, ordered, and distributed NTIS documents
  • Involved in research and testing of a remote reference kiosk, using real-time video and desktop sharing applications

Monographs and Electronic Resources Copy Cataloger

May 1992 - July 1994

Albert R. Mann Library, Cornell University, Ithaca, NY

  • Cataloged monographs and electronic resources using preferred RLIN member bibliographic copy
  • Exercised considerable judgment with little supervision when interpreting AACR2r rules
  • Managed Filemaker database that provided easier access for patrons to the databases available through the Mann Library Gateway
  • Organized and detailed workflow and procedures for electronic resources processing
  • Searched OCLC database for better bibliographic copy for all rush requested titles

Publications and Presentations

Chapman, S., Desai, S., Hagedorn, K., Varnum, K., Mishra, S., Piacentine, J. "Manually Classifying User Search Queries on an Academic Library Website." Journal of Web Librarianship. Special Issue on Data-driven Decision Making for the Library Web, Volume 7, Issue 4, October 2013.

IMLS NLG grant - "Improving Search and Discovery of Digital Resources Using Topic Modeling" - publications and presentations are here.

Hagedorn, K., Kargela, M., Noh, Y., Newman, D. "A New Way to Find: Testing the Use of Clustering Topics in DigitalLibraries." D-Lib Magazine. Volume 17, Number 9/10. September/October 2011.

OAIster-related publications and presentations are here.

Hagedorn, K. "Ramblings: The IA of IKEA Stores." October 2001.

Hagedorn, K. "Extracting Value from Automated Classification Tools: The Role of Manual Involvement and Controlled Vocabularies." Argus Center for Information Architecture, March 2001.

Hagedorn, K. "Information Architecture Glossary." Argus Center for Information Architecture, March 2000.

Hagedorn, K. and Morville, P. "Bottom-up Information Architecture: Leveraging Metadata." In Content Management Putting Knowledge to Work. New York: Special Libraries Association, 1998.


University of Michigan, School of Information

M.S. / University Library Associate Program -- August 1996

Cornell University, College of Agriculture and Life Sciences

B.S. / Biological Sciences (Ecology and Systematics) -- May 1989

Language Skills

  • Near fluency in German
  • Reading knowledge of French
  • Limited conversational ability in Spanish and Italian